BI SOLUTIONS

Solutions

Digital Transformation

  • BI Solutions offers Digital Transformation services across several industries and layers of business modules and processes. Digital transformation maturity is a goal every enterprise is striving to achieve in order to scale up and modernize their process and developments.


    Strategy


    UTILITIES OFFERING

    Apply digital transformation in strategizing for your business, company goals, internal communications and more. BI Solutions offers solutions to optimize your

    • Competitive analysis
    • Financial reporting
    • Digital Road Map
    • Organizational structure
    • Organization goals

    Data


    UTILITIES OFFERING

    Through digital transformation, manage your data effectively with digital maturity to increase efficiency and protect legacy content and data. We offer consulting services for:

    • Data Security
    • Internal Data Sharing
    • Data Governance
    • Privacy
    • Data Architecture
    • Analysis

    Customer experience

    Consistent Customer Experience – Build Once, Re-Use across all channels


    Improvise customer experience through automation,customer engagement process, real time relevancy and customer research. Some of the arenas that we specialize in are:

    Agent optimization -

    training expense reduction and reduced agent handling time.

    Web -

    intelligent self serve proposals and higher offer acceptance rate

    Marketing -

    Proactive customer notification and contact

    Implement -

    Implement solutions with real time data

    IVR -

    Intelligent Dynamic menu with natural language recognition

    Virtual Assistance -

    such as Google mini/Alexa


    Customer self service solutions

    Build a self service framework based on intent and context of customer engagement. Build on real-time customer 360 data. Engage customers across all channels seamlessly. Pivot from Digital to call center and vice versa.


    Analytics & AI


    UTILITIES OFFERING

    Analytics for customer experience, web, social media, process, operations, data and so on can be achieved through digital transformation. Robotic Process Automation (RPA) uses concepts of artificial intelligence (AI). Some of the applications BI Solutions has worked on are:

    • Content Analytics
    • Customer Experience
    • Customer Service Analytics
    • Process Analytics
    • Data Architecture
    • Web & Social Analytics
    • Service and Product development